SimpleChat® User Guide

SimpleChat® is an add-in product for Microsoft Dynamics CRM that extends the CRM capabilities for textual communication with the customer through instant messaging components such as SMS, Webchat on a public website, a personal portal or an application, social networks - Facebook wall / Twitter, Facebook messenger. The customer communicates via digital channels with a digital agent or with a chatbot, and the conversation is automatically recorded in the organizational CRM.


In the following sections you will learn in detail What SimpleChat® is and how to use SimpleChat® to communicate with your customers in digital channels. 


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