To add a new Twitter channel:
- From the Settings menu, select SimpleChat Channels under the SimpleChat section
- Click the New button to open a new SimpleChat Channel form
- Fill in the fields in the different sections as explained under Setting up SimpleChat Channels above
- In Channel Type field under the SimpleChat Channels, select Twitter and click Save.
A window opens where you will need to confirm the connection of the product to the customer's Twitter account.
Note: If there is a problem opening the confirmation page, for example, if there is a popup blocker, navigate to the URL shown in the form