Setting Up a Twitter Channel

To add a new Twitter channel:

  1. From the Settings menu, select SimpleChat Channels under the SimpleChat section
  2. Click the New button to open a new SimpleChat Channel form
  3. Fill in the fields in the different sections as explained under Setting up SimpleChat Channels above
  4. In Channel Type field under the SimpleChat Channels, select Twitter and click Save.

A window opens where you will need to confirm the connection of the product to the customer's Twitter account.

Note: If there is a problem opening the confirmation page, for example, if there is a popup blocker, navigate to the URL shown in the form